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Director of Learner Success

 

WHAT WE DO

ActivateWork is a nonprofit recruiting, training, and coaching firm that connects employers to a diverse pool of exceptional talent. We believe that talent is equally distributed, but opportunity is not. Traditional hiring processes leave valuable talent out. We help employers solve talent gaps by finding qualified candidates in underrepresented communities and preparing them to excel in new careers.

Our proprietary behavioral screening process, rigorous skills training, and 12 months of on-the-job coaching prepare our learners to be valuable new hires. Our program has an 85% graduation rate and graduates experience a 2X income increase post-training and a 93% retention rate at 12 months on the job surpassing an 80% industry average retention rate at 12 months. We are one of Colorado’s most successful workforce development programs that moves people out of poverty into thriving family-sustaining careers.

As a proud partner of Per Scholas, one of America’s most successful and replicable IT training models, ActivateWork and Per Scholas have together trained over 25,000 technologists from underrepresented communities across 23 national locations. We believe there is no surer or shorter pathway to economic mobility than ActivateWork and our training partner Per Scholas.

 

THE OPPORTUNITY

As a member of the Leadership Team, the Director of Learner Success leads the programmatic, instructional, and administrative success for all cohorts in our training programs. This role will provide daily supervision and oversight on operations ensuring all admissions, technical instruction, career development, coaching, community engagement, and on-site programming are occurring regularly and are in accordance with ActivateWork program requirements. This position plays a critical role in fostering a culture of growth in classroom management and leaner engagement skills, while providing vision and leadership, collaboratively developing program strategy and fiscal responsibility and sustainability, and program management oversight.

This is a unique opportunity to lead and develop the coaching, instruction, recruiting, and admissions teams and shape the most innovative workforce development approach in Denver.

WHAT YOU WILL BE DOING

  • Ensure high-quality delivery of end-to-end customer-focused learner experience and program execution to produce career-ready talent.
  • Ensure that all program goals and outcomes tracking (key performance indicators for recruiting, course graduation, certification attainment and job attainment) are met or exceeded.
  • Ensure consistent data collection and reporting, proposing and enacting process improvements as needed.
  • Manage staff, including Coaching, Career Development, Recruiting and Admissions, Learner Success Associate, and dotted line management responsibility to Per Scholas technical instruction.
  • Coordinate with Talent Solutions team when learners are looking for jobs to ensure candidates are employer partner qualified.
  • Coordinate and collaborate with Per Scholas’ National Training Team and Solutions Delivery Team to ensure program quality meets both their national quality standards and those held by ActivateWork. Implement necessary operational process changes and change management at the Denver campus level.
  • Increase awareness of ActivateWork’s program to targeted communities (18-24 year olds, Denver residents under 30 years old, SNAP recipients, and Veterans) and oversee the development of anchor referral partnerships providing a steady flow of qualified candidates. Meet or exceed enrollment goals for these targeted populations.
  • Manage program partnerships including ProsperBridge, Social Finance, Community Impact Fund, and MSU Cybersecurity Center to ensure excellent program quality and continuous feedback loops to seed improvement and innovation.

    WHAT YOU WILL BRING TO OUR ORGANIZATION

    • Minimum of 5-7 years of relevant professional experience, and a bachelor’s degree or equivalent related experience including:
    • Experience managing teams of strong performers to success
    • Experience in adult learning/education with a focus on technology a plus
    • Supporting relationship management at multiple levels of corporate
    • Strong quantitative and analytical skills and a focus on data/metrics for performance measurement
    • Demonstrated ability to build relationships and convert them to partnerships
    • Past success linking operational and business functions to strategic objectives
    • Understanding of or prior experience in the technology field

    A successful candidate:

    • Thrives in a creative, inventive, fast-paced environment with people who are passionate about their work and mission.
    • Has a collaborative and flexible work style; is excited to work both cross-functionally with other departments and independently.
    • Is a data-driven, results-oriented, and forward-looking catalyst for social change.
    • Is tech-savvy and learns quickly.
    • Is detail-oriented, with exceptional organizational and time management skills.
    • Has exceptional interpersonal skills, and the ability to collaborate and effectively interact with internal and external stakeholders at all levels.

    WHAT OUR ORGANIZATION IS PROVIDING

    • Expected annual salary range of $90,000 – $105,000 based on experience
    • Paid Vacation
    • Sick Leave
    • Health Reimbursement Arrangement (HRA)
    • Simple IRA – employer matching up to 3%

     

      ActivateWork provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, veteran status or other legally protected characteristics. In addition to federal law requirements. ActivateWork complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

      ActivateWork will not discriminate or retaliate against applicants for failing to disclose wage rate history in accordance with applicable law.

      ActivateWork expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of ActivateWork employees to perform their job duties may result in discipline up to and including discharge.